FAQs

General

What is “Hybrid Power”?

Our Hybrid Power Technology offers flexibility by allowing you to use a rechargeable core that doubles as a power bank for other devices. Alternatively, you can switch to a dry-cell battery core as a backup when rechargeable power isn't accessible.

How does Hybrid Power help the environment?

Offering the choice of rechargeable power helps minimize reliance on single-use dry-cell batteries, which often end up in landfills and release harmful toxins into the environment.

Why is Lumen count important?

Lumens measure the brightness of light emitted by a source. A higher lumen count means a brighter light. The listed lumen count for each light reflects its maximum brightness when set to its highest mode.

How does IX1 measure and report its lighting specifications?

IX1 used ANSI standards which are the only industry-wide standard of measurement as outlined and published by the National Electrical Manufacturers Association (NEMA).

What does the water resistance rating mean?

The IPX system is a universal standard for measuring a product's resistance to water and dust intrusion. In general, a higher rating indicates greater protection.

Service

How can I contact IX1 for warranty issues?

You can contact us by phone at +1(866) 544-4891 or email at support@infinityx1.com

Why is my light creating heat?

High lumen setting on light will create heat when using for extended periods.